1.1. General Information
The ordered products can be picked up at Total Meat Solutions' point of sale or can be delivered to the address indicated by the Customer when placing the order. The Customer undertakes to be present at the address indicated in the order when receiving the order.
It is the customer's responsibility to verify the correctness of the information provided regarding the delivery address before validating the order (street, number, block/building, floor, postcode, etc.) In the event of errors, TOTAL MEAT SOLUTIONS cannot be held responsible for non-delivery of the order. TOTAL MEAT SOLUTIONS shall not be held liable in the event that the customer, although contacted by the courier for the delivery of the order, cannot be found at the address within 24 hours. In this context, all charges related to a new order (products plus transportation) will be borne by the Client.
You can also pick up the products in person at the TOTAL MEAT SOLUTIONS working point in Joseni, village. Borzont, road Bucin, nr. 220, during the week from Monday to Friday between 08.00 and 16.00 .
Products ordered through the webshop from Monday to Friday are ready for delivery within 24 hours after the order is sent. Products ordered on weekends and/or public holidays will be confirmed and delivered the following week, on working days between 10:00 and 18:00.
Delivery of orders by express courier is provided by a courier company.
The order will be delivered in a single shipment, there is no possibility to split the order into multiple shipment tranches.
1.2 Delivery conditions
At the request of TOTAL MEAT SOLUTIONS or the Courier, the Customer will communicate the order number assigned by the sales system.
If the Customer cannot personally receive the order, it will be left at the specified address only to a person over 16 years of age and only if the order number is communicated to CURIER.
No request for delivery of an order can be honored if the Customer does not meet the above conditions.
In case of delivery at the Customer's place of work, in which case the Courier cannot have access to that location, the Customer must ensure that he can receive the order.
The Customer will be contacted by telephone by the Courier in advance in order to obtain confirmation of his presence at the address and time selected at the time of order validation on the website.
The Customer shall make every effort to ensure that he or someone else is present at the delivery address and within the indicated time slot to collect the parcel, otherwise he will bear the transportation costs of a possible delivery. The time interval can only be changed after selection with the Courier's agreement.
Delivery is finalized when the ordered products are handed over to the Customer.
1.3. Product reception
The Customer signs the delivery note (AWB) presented by the Courier at the time of delivery of the ordered products, to which is attached the notice/document accompanying the goods, and the invoice containing information about the ordered and delivered products (product name, quantity, price).
The (visual) check of the products will be done in the presence of the courier.
By signing the AWB the Customer acknowledges receipt of the products in good condition.
In the event of an incident following delivery (for example, delivery of the wrong type of product or the wrong quantity of the product in question), the Customer undertakes to contact TOTAL MEAT SOLUTIONS Customer Service within 24 hours (on working days) of receipt of the products and to report the problems (after this time, any complaint or complaint regarding the delivered order will not be taken into account).
TOTAL MEAT SOLUTIONS undertakes to respond to all requests and complaints within a maximum of 3 working days from their registration.
1.4. Return packaging
On delivery of the parcel, the polycarbonate box and the refrigerated elements which accompanied the goods delivered must be returned to the courier in the condition in which they were received. After receipt of the package, the polycarbonate box and the cooling battery shall be handed to the courier. Failure to return them to the courier within 7 calendar days shall entail the Customer's liability for the damage caused to TOTAL MEAT SOLUTIONS. The amount of the damage consists of:
- the value of the polycarbonate box of 147,54 RON/box + VAT, and
- value of the refrigerating element: 112,52 RON/element + VAT.
In this respect, by accepting these Terms and Conditions, the Contract of Sale-Purchase becomes enforceable in respect of the return of the box and the refrigerated elements or their value, and TOTAL MEAT SOLUTIONS has the right to apply to the competent court at TOTAL MEAT SOLUTIONS' head office to recover the damages suffered. The costs arising from this action shall be borne entirely by the client.
1.5. Delivery delays
The delivery date as well as the time of delivery of the orders will be chosen at the time of order validation by the Customer, depending on their availability.
TOTAL MEAT SOLUTIONS undertakes to respect these delivery dates and times for orders sent online. In the event that these delivery dates and times cannot be respected, the Customer will be informed by a means made available by the Customer, namely by e-mail or SMS.
Delivery delays can be reported to TOTAL MEAT SOLUTIONS Customer Service.
For delays of more than 3 (three) working days, compared to the date set at the time of order validation, (except in cases of force majeure, technical malfunctions of the website, etc.) the Customer may request the cancellation of the order by e-mail to office@marbleangus.com or by phone +40 752 206 206 817.